Homeowner FAQ

Most homes go live in 7–21 days after the walkthrough. Timing depends on photography, permits, and any punch-list work.

• Utilities on and working Wi-Fi
• HOA rules, gate access, and any registration forms
• Approval for smart lock install or code access
• Two spare keys and any remote openers
• Vendor info for pool, lawn, or warranties if you have them

The fee covers marketing, pricing, guest support, cleaning coordination, inspections, and reporting. Standard turnovers are paid by the guest as a cleaning fee. Deep cleans, special projects, or restocking beyond the standard are billed at cost with your approval.

Guests pay the standard post-stay cleaning. Mid-stay or deep cleans can be added on request and are billed at cost with approval.

Signed rental agreement, ID verification, primary guest 25+, and compliance with occupancy and parking rules. Pets require approval at pet-friendly homes.

We use a damage waiver or a refundable hold. Any incident is documented with photos. We coordinate repairs and recovery per the agreement.

Block dates in the owner portal or send them to us. There is no fee to hold your dates. A turnover can be scheduled on request.

Payouts are issued monthly with a detailed statement. Year-end 1099 reporting is included. We collect and remit county and state lodging taxes for managed bookings.

On our direct site and major channels, with professional photos, accurate copy, and market-based dynamic pricing.

We coordinate with trusted vendors. Small items are handled quickly. Larger items require your approval and we attach invoices to your statement.

We use documented storm procedures: pre-storm checklists, guest and owner updates, and post-storm inspections with photos.

We manage required city, county, and state registrations for bookings we handle. Some forms need an owner signature and we will flag them early.

Yes, at approved homes with a pet fee. We set clear rules for leash use, clean-up, and furniture protection. Unauthorized pets violate the agreement.

A starter set of paper goods, soaps, laundry pods, and trash bags. Hotel-quality linens and towels are included. Beach gear varies by home and can be added on request.

We recommend a short-term rental policy that covers the structure, contents, liability, and loss of income. We will share suggestions during onboarding.

We keep it simple. Provide written notice per the agreement. We will honor existing bookings or work out a transfer plan if you are moving management.