What to Expect as a Homeowner

Here’s how we onboard your home, market it, care for it, and report back to you. The short version: you get a local team that’s reachable, a clean home guests rave about, and clear monthly statements.

Local owner-operator Owner portal & monthly statements Photo-verified cleaning Smart locks & guest messaging Dynamic pricing Storm plans Trusted vendors

Onboarding timeline

1) Discovery call We talk goals, seasonality, HOA rules, owner stays, and any must-haves.
2) Home readiness checklist We walk the home and send a short punch list for safety items, supplies, and guest essentials.
3) Agreement & onboarding forms Management agreement, W-9, payout info, tax accounts, and HOA contacts if needed.
4) Photos & listing build Pro photography, copy, and a full amenity audit. We publish to your chosen channels.
5) Pricing & calendar We set a launch calendar, minimums, and pricing rules. You get portal access and a point of contact.
6) Go live First bookings, guest screening, and post-stay reviews. We fine-tune pricing based on demand.
Speed: most homes go live 7–21 days after the walkthrough, depending on photography, permits, and any punch-list work.

Marketing & bookings

  • Professional listing copy and photography
  • Channel distribution and calendar sync
  • Dynamic pricing with local market data
  • Guest screening, agreements, and ID verification

Guest support & operations

  • Smart locks, digital guide, and quick messaging
  • Pre-arrival inspections and photo-verified cleaning
  • 24/7 issue handling for in-stay needs
  • Review management after departure

Home care

  • Turnover checklists, restock standards, and linens
  • Basic maintenance and vendor coordination
  • Seasonal safety checks and filter schedules
  • Post-storm inspections with photos

Accounting & reporting

  • Owner portal access with calendar and statements
  • Monthly payouts and year-end 1099
  • County and state tax collection and remittance
  • Transparent invoice backup for any pass-through costs

Policies & common questions

Fees and what’s included

Our management fee covers marketing, guest support, pricing, cleaning coordination, inspections, and reporting. Standard turnovers are paid by the guest as a cleaning fee. Deep cleans, special projects, or restocking beyond the standard are billed at cost with your approval.

Owner stays and calendar holds

Block dates directly in the owner portal or send them to us. We recommend setting holds early for peak weeks. There is no fee for owner time.

Damage protection and deposits

We use a damage waiver or a refundable hold, depending on the home and booking channel. Any incident is documented with photos and handled quickly.

Pets, parties, and occupancy limits

Pet-friendly homes require owner approval and a pet fee. No parties. Occupancy and parking must follow local rules and HOA limits.

Supplies and linens standard

We stock a starter set of paper goods, soaps, laundry pods, and trash bags. We provide hotel-quality linens and towels. Beach gear varies by home and can be added on request.

Payout timing and statements

Payouts are processed monthly with a clear statement and backup for any owner charges. You get year-end 1099 reporting.

Compliance and taxes

We manage required local and state registrations and handle sales and tourist tax collection and remittance for bookings we manage.

Insurance and safety items

Owners should maintain a short-term rental policy. We’ll confirm smoke/CO detectors, fire extinguisher placement, pool safety gear, and posted rules.

What we need from you

  • Utilities on autopay and working Wi-Fi
  • HOA rules, gate access, and any registration forms
  • Approval for smart lock install or code access
  • Vendor info for pool, lawn, or warranties if you have them
  • Two spare keys and any remote openers
Request a consultation Have a question?